Q. What is iPass Open Mobile and why should I use it?
Have you ever tried to connect to Wi-Fi and been asked to deal with complicated login screens or pull out your credit card? Not with us! We make Wi-Fi easy. iPass will quickly connect you to over a million Wi-Fi locations around the world. We do all of the work. All you have to do is connect.
Q. How does iPass save me money?
Have you ever been hit with a nightmare 3G roaming bill? Do you turn off your phone when traveling abroad? Have you submitted an embarrassing expense report? Or do you worry about exceeding your data limit? Stop the madness. Use iPass to connect to Wi-Fi and don’t stress about roaming or data limits ever again.
Q. Why use Wi-Fi when I already have cellular?
Nothing’s more frustrating than waiting for a page to load or wasting your data plan when you’re streaming videos or music. Jump to Wi-Fi with iPass. It’s usually the fastest connection and there are no data limits.
Q. Where can I use iPass?
iPass keeps you connected in over a million places around the world. While others are struggling to find a cell signal or worrying about roaming charges, you’ll be online listening to music, catching up on friends, or watching a movie. Stay tuned and watch our network continue to grow!
Q. What do I need to get started?
If you have an activation code, you’re ready to roll!
No activation code--no problem. Tap the Help Me Activate button and we’ll ask a few simple questions to get you activated. You can also visit us at http://www.ipass.com/activate.
Q. Why am I having trouble with my connection or login?
There are two simple solutions. First, try updating your iPass login information by tapping Settings > Account Settings. Second, you may be in a bad location and moving to where your signal is stronger could fix everything. Did you know the strongest signals in cafes are closer to the counter and closer to the door than the window in a hotel room?
Q. Neither of those answers solved my problem. Why can’t iPass connect me?
We would love to connect you 100% of the time, but Wi-Fi isn’t perfect. A Wi-Fi network can crash for any number of reasons, accidents happen, hardware breaks. Part of our focus is ensuring that we find ways to find and solve these networks issues where and when they occur. In these rare cases, use the Hotspot Finder to locate a better Wi-Fi network nearby.
Q. Why can’t Open Mobile connect me to some iPass networks?
Just like people named John Smith, some Wi-Fi networks have very popular names. If a Wi-Fi network shares a name with one of our networks, it may show up as iPass, even though it’s not a member of the club. We’re as frustrated by this as you are, but there’s no other way to find our networks at this time. The one sure way to fix this problem is to sign up as many networks as possible, and that’s our mission.
Q. I’m an iPass customer--why can’t I use it on my flight?
Inflight Wi-Fi is a wonder of the 21st century. It’s a premium service, and you may not have it. We think you deserve it. You may think so too. If you agree, let the folks in your IT department know.
Q. I’ve been asked to send my logs--how do I do that?
We made this easy. Tap Settings > About Open Mobile > Send Logs. An email will pop up, and all you have to do is enter the email address and tap Send.
Q. Why is there a Check for Updates button? Doesn't the software update through the App Store?
Our software is regularly updated through the App Store, but there are some options, including adding new networks, that are updated through our app. We do this automatically once a day, but if you really want access to a new network or new perks, this button can update you as soon as they’re available.
Q. What is Auto-Login?
This setting lets us work our magic and automatically log you in to an iPass network after you or your device connects to it.
Q. How do I prevent Auto-Login to a specific network?
We created a list for you! Simply tap Settings > Manual Login > Edit to add a network name to the list. We won’t log in to any of these networks (we’ll let you do that).
Q. Why can’t I connect to a network listed in the Hotspot Finder?
We include all of our networks in the Hotspot Finder, but not everyone has access to all of our networks. Your company may have restricted access to certain networks. Contact your IT department for more information.